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FAQ

  • Q Are you a factory or a trading company?

    A We are a leading factory with over 20 years of experience, located in Suzhou, China — in close proximity to Shanghai. We own a 16,000-square-meter manufacturing facility. We specialize in the research, development, and production of professional pet grooming tools and retractable dog leashes. Our primary clients include brand owners, e-commerce sellers, and overseas importers. You are welcome to schedule a visit to our factory for a personal inspection at any time.

  • Q What are OEM and ODM? Which type of service do you mainly provide?

    A OEM (Original Equipment Manufacturing): You provide the design drawings or samples, and we will produce the goods strictly according to your specifications.
    ODM (Original Design Manufacturing): We have our own R&D and design team. You can choose from our existing models, or customize the colors, logo, and details based on our standard designs to create an exclusive product.
    • We offer both models to flexibly meet your specific needs.


  • Q What types of products do you specialize in manufacturing?

    A We specialize in the research, development, and manufacturing of plastic pet products, including pet grooming tools, pet nail clippers, and retractable leashes. If you are unsure whether our processes can meet your requirements, please feel free to send us an inquiry or drawings for evaluation.

  • Q Can you manufacture products designed entirely according to my ideas? What if I don't have drawings?

    A Absolutely. If you have detailed 3D drawings or technical specifications, we can directly evaluate and proceed with production. If you only have an idea or a rough sketch, our engineering team can provide design assistance to help transform your concept into a mass-producible product (ODM service).

  • Q Can the logo on the product be customized? What techniques do you support?

    A

    Yes, we support various logo customization techniques, including screen printing and doming. Our sales representatives will recommend the most suitable technique based on your product style.

  • Q Can the packaging be customized according to my requirements?

    A Yes, it can. Whether it's plain white boxes, color boxes, or cardboard displays, we can customize them according to your brand's VI design. You just need to provide the artwork, and we will handle the procurement and production of the packaging.
  • Q What is your minimum order quantity (MOQ)?

    A For our existing models (OEM), the MOQ is typically 1,000 pieces per color. For ODM projects requiring a completely new private mold, the MOQ needs to be evaluated based on the specific product and is usually above 3,000 pieces. If you are a startup brand needing a small trial order, please feel free to discuss your specific requirements with us.

  • Q How much does it cost? Can you provide me with a price list?

    A As all products are customized based on specific requirements (prices vary significantly depending on factors such as materials, dimensions, techniques, and packaging methods), we are unable to provide a fixed price list. Please provide your product design drawings or detailed specifications, and we will calculate an accurate quotation for you within 48 hours.

  • Q Can samples be provided? Are they free?

    A

    We offer sample services as follows:

    • Stock Samples: If you are interested in our existing styles, a sample fee and shipping cost are usually required. This fee will be refunded or deducted from the invoice once a bulk order is confirmed.

    • Custom Samples: For the first sample made according to your design, a development/sample fee is required. This fee is typically refundable or can be applied toward the bulk order cost upon order confirmation.


  • Q How long does it take to produce a sample?

    A For direct silk-screen logo printing on existing stock products, it usually takes 3-5 working days.
    For custom samples where the color or functional components are tailored to your requirements, followed by logo printing, it typically takes 7-10 working days, depending on the complexity of the product.

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