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A We accept T/T, L/C, PayPal, Credit Card, and other secure payment methods.
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A The delivery time depends on the complexity and quantity of the order. If the product is in stock, shipment typically takes 2 to 5 days. For OEM orders, it usually takes 30-45 days after sample confirmation and down payment.
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A We have a comprehensive production management system (ERP). Our sales representatives will provide regular updates on the order status. In the event of force majeure, we will notify you immediately and discuss a solution.
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A We support sea or air freight for large orders, and express couriers (DHL, UPS, FedEx, etc.) for smaller ones. We can also deliver to your designated agent in China.
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A We implement a strict 100% inspection process:
1.Incoming Quality Control (IQC): All raw materials are inspected before entering the warehouse.
2.In-Process Quality Control (IPQC): First-article inspection and regular patrol inspections are conducted on the production line.
3.Outgoing Quality Control (OQC): Final 100% inspection or sampling inspection (based on AQL standards) is performed before packaging.
We can provide relevant quality inspection reports.
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A We take full responsibility for this. If the quality problem is caused by our production error (not due to shipping damage or improper use), please provide photo or video evidence. We will arrange rework, replacement, or a refund according to the terms of our contract.
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A Please rest assured, we take intellectual property protection very seriously. Before cooperation, we can sign a Non-Disclosure Agreement (NDA). As a legitimate factory, stealing or misusing customer designs would be professional suicide and damage our reputation. We firmly protect the exclusive rights of every client.
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A Yes, we provide a 12-month quality warranty from the date of shipment. For non-artificial damage covered under warranty, we offer free replacement parts or technical support.
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A You are most welcome! We highly encourage clients to visit our facility. Please inform us of your itinerary at least 1 day in advance so that we can arrange professional reception and technical staff to accompany you during the tour.
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A Yes, we do. Our factory is committed to compliant operations and has obtained certifications such as BSCI, Sedex, and ISO9001. We welcome third-party auditors or you personally to conduct social responsibility or quality system audits at our facility.
